Cookie Notice


We and our affiliates, 3rd-parties, and other partners use cookies and other identification technologies on our websites, mobile applications, email communications, advertisements, and other online services (collectively, the 'Services') for several purposes, including authenticating users, remembering user preferences and settings, determining the popularity of the content, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.

Cookies and Related Technologies Overview

Cookies are small text files stored on your browser or device by websites, apps, online media, and advertisements to remember your browser or device during and across website visits. We also utilise other technologies that may identify you or the devices you use. For example, 'pixel tags' (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example, device type, operating system, browser type and version, website visited time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide how third parties can set and read browser cookies from a domain they do not operate and collect information about visitors to that domain, typically with the domain owner's permission. 'Local storage' refers to places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). 'Software Development Kits (SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, thereby allowing the partner to collect certain information about user interaction with the app and information about the user device and network information.

Advertising Synchronisation & Relevancy

To facilitate the most relevant ads possible, Turvy works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide relevant ads based on your Turvy activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.

Your Choices

You have the right to choose whether or not to accept cookies. However, they are an essential part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Most web browsers are set to accept cookies by default. However, you can usually set your browser to remove or reject browser cookies if you prefer. To do so, please follow the instructions provided by your browser, which are typically located within the 'Help' or 'Preferences' menu. Some third parties also can refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.

For further information about cookies, including seeing what cookies have been set on your device and how to manage and delete them, you can visit https://www.youradchoices.com/ and https://www.youronlinechoices.eu for EU visitors.

For mobile users, you have controls in your device Operating System to choose whether to allow cookies or share your advertising ID with companies like Turvy or our advertising service providers. For information on controlling your mobile choices, you can visit https://www.networkadvertising.org/mobile-choices.

You may download and utilise the DAA mobile app to help control or block certain ads in mobile applications.

Types and Purposes of Cookies

The following table sets out the different categories of cookies our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.

Types of Cookie


Who Serves (for example)

Strictly Necessary

These cookies (including local storage and similar technologies) are essential to enable your use of the site or services, such as assisting with your account login so that we can show you the appropriate experience and features, such as your account information, trip history, and to edit your account settings. They may also provide authentication and site security and help localise the language based on the geography of your visit.

  • Turvy
  • Tealium

Site features and Services

These provide functionality that helps us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plug-ins and other customised content and experiences, such as making suggestions to you and others.

Analytics, Performance and Research

These are used to understand, improve and research products and Services, including when you access the Turvy website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you use site features and segment audiences for feature testing. In addition, our partners and we may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.

  • Google
  • Optimizely
  • Qualtrics


These cookies and pixels are used to deliver relevant ads and track email marketing or ad campaign performance and efficiency. For example, our ad partners and we may rely on information gleaned through these cookies to serve ads that may interest you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we've served an ad and how it performed or provide us with information about how you interact with them.


These service providers use various technologies to deliver relevant mobile ads and track marketing or campaign performance and efficiency.

Contact Us

If you have questions about our use of cookies, please review the faqs in the 'Legal & Privacy' section, where you may also submit your questions.


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