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Safety

DRIVERS / RIDER'S SAFETY

 

Your safety comes first.

We continually improve our service and safety standards to ensure an enjoyable rideshare experience for riders and drivers.

Drive safe

The safety of our users is our top priority. While you are on a Turvy trip, you should always know that we have your back wherever you are going.

SOS Button

With the tap of a button, you can contact law enforcement and emergency services. Your location details will also be shown in-app for easy reference.

Unmatched drivers

If you think any of your drivers were not up to standard, you can now unmatched with them, so your trip requests are never dispatched again. Please remember if there is a severe incident to report it to us.

Share trip

Our live GPS tracking allows you to share your trip with your Trusted Contacts. This can be found in the Safety Toolkit.

Private Numbers

When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.

Facial Verification

Facial verification matches a picture of your driver against the approved profile picture to make sure that it is not someone else driving.

Hidden Addresses

After the trip finishes, your specific pick-up and drop-off addresses are hidden to protect your personal information.

TripCheck

If anything unusual is detected during your trip, you will receive a notification. Our safety toolkit and SOS button will be available to you if there is a problem.

Driver Screening

To ensure all Turvy driver-partners are of the highest quality, they must pass a series of safety verifications and background checks before driving.

24/7 Incident Response Team

If you ever feel unsafe during a trip, you can contact our Incident Response Team for immediate assistance.

Trusted Contacts

Add your family and friends as Trusted Contacts to track your live location with a single tap.

Driver Fatigue Prevention

All Turvy driver-partners undertake compulsory safety training before they take their first trip meaning you can ride with confidence.

Trip Choice

This feature allows female driver-partners the choice to be matched with only female riders. 

Preview Driver

Before your ride starts, you can view your driver’s info, including their name, profile picture, and Star Rating. 

Driver Education

All Turvy driver-partners undertake compulsory safety training before they take their first trip meaning you can ride with confidence.

Turvy Sal

Turvy Sal is a new in-trip safety assistant that works with existing safety features to help keep you safe.

 

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